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Refund policy

Changed your mind? You get your money back.

Last updated

14 days, no questions asked.

A full refund of Pro Lifetime, or of your first Pro Monthly payment.

On this page
  1. 01What's covered
  2. 02How to ask
  3. 03After a refund
  4. 04Monthly plans
  5. 05The free trial
  6. 06Before a chargeback
  7. 07Your rights
  8. 08Contact

01What's covered

  • Pro Lifetime: a full refund within 14 days of buying.
  • Pro Monthly: a full refund of your first payment within 14 days.
  • You don't need to give a reason. The refund includes any tax you paid.

02How to ask

  1. Email us from the address you bought with, or include your order number. Or ask Paddle directly at paddle.net: the link is in your receipt.
  2. Paddle, our Merchant of Record, sends the money back the way you paid.
  3. Your bank may take a few business days to show it.

03After a refund

Your licence key is switched off and AXE goes back to AXE Free. Nothing you made is deleted.

04Monthly plans

  • Cancel any time at paddle.net, or with the link in your receipt. No more payments are taken.
  • Pro keeps working until the end of the month you paid for, then AXE switches to Free.
  • To stop the next monthly payment, cancel before it's due. If you're ever charged by mistake, for example twice or after cancelling, we'll refund it.

05The free trial

The 14-day Pro trial needs no card, so there's nothing to charge and nothing to refund. When it ends, AXE switches to Free by itself.

06Before a chargeback

If something's wrong with a payment, please write to us before you dispute it with your bank. A refund is faster and simpler for everyone.

07Your rights

This policy adds to the rights you have under the consumer laws where you live. It never takes them away. The full terms are in our terms of use and sale.